Privacy policy

Last updated: 25 October 2026

AVRELIS operates this store and website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a personalised shopping experience (the “Services”). AVRELIS is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from that information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, delivery address, telephone number and email address.
• Financial information, including credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation and other payment details.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including the items you view, place in your basket, add to your wish list, purchase, return, exchange or cancel, and your past transactions.
• Your communications with us, including information you include in communications with us, such as an enquiry to customer service.
• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information, including information about your interaction with the Services, such as how and when you access or interact with them.

Legal bases and required data

Managing orders, payment, delivery, accounts and after-sales service is based on performance of the contract or steps taken before entering into a contract. Invoicing and accounting requirements are based on our legal obligations. Security, fraud prevention and the defence of our rights are based on our legitimate interests, while respecting your rights. Advertising cookies and other optional trackers rely on your consent where required. Marketing communications are subject to prior consent where required or, for similar products offered to our customers, an opportunity to opt out.

Mandatory fields when placing an order are necessary to process it; missing information may prevent fulfilment. Partner suppliers and carriers receive only the information needed to prepare and deliver your order.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, access or use the Services, communicate with us or otherwise provide your personal information;
• Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies;
• From our service providers, including when we engage them to implement certain technologies and they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, tailoring and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments and orders, remember your preferences and items of interest, send account notifications, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews and create a personalised shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, text message or post, and to show online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your basket and your other activities on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect, investigate or respond to fraudulent, illegal, dangerous or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password or other access credentials with anyone.
• Communicating with you. We use your personal information to provide customer service, respond to your enquiries, offer effective services and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government bodies, to investigate or participate in civil discovery, potential or ongoing litigation or other proceedings, and to enforce our terms or policies or investigate possible violations.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, vendors and other third parties providing services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, order processing and shipping.
• With business and marketing partners to provide marketing services and advertisements to you. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing targeted advertisements and marketing content based on your online activity across different merchants and websites.
• When you instruct us, request or otherwise consent to disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or more generally within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy filing, to comply with applicable legal obligations, including subpoenas, search warrants or similar requests, to enforce applicable terms of service or policies, or to protect or defend the Services, our rights and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your country of residence, to provide and improve the Services. In addition, to protect, develop and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding its use for these purposes. To learn more about how Shopify uses your personal information and your rights, see Shopify’s Consumer Privacy Policy. Depending on where you live, you can exercise certain rights relating to your personal information through the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of their information. Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or those third-party platforms without restrictions on its use by us or a third party. Including these links does not in itself imply endorsement of the content, owners or operators of those platforms, unless otherwise stated on the Services.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal information about children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no knowledge that we “share” or “sell” (as those terms are defined by applicable law) personal information about individuals under 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Information you send to us may also be insecure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to manage your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts or policies.

Retention periods

Order data is retained to perform the contract and provide after-sales service, after which only the necessary data is archived for applicable limitation periods or legal obligations. Invoices and accounting records are retained for ten years. Marketing prospect data is retained for no more than three years after the prospect’s last contact or the end of the business relationship, unless they object earlier. Data that is no longer needed is deleted or anonymised, subject to legal obligations and disputes.

Cookies

Trackers necessary for the basket, security and checkout operation are used to provide the service. You can accept or reject optional trackers and change your choice through “Cookie preferences” in the footer.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request to the extent permitted by law.

• Right of access / right to information. You may have the right to request access to personal information we hold about you.
• Right to erasure. You may have the right to request deletion of personal information we hold about you.
• Right to rectification. You may have the right to request correction of inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of personal information we hold about you and request its transfer to a third party in certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails. You can opt out at any time using the unsubscribe option in our emails. If you unsubscribe, we may still send non-promotional emails, for example about your account or orders you have placed.

You can exercise these rights where indicated on the Services or by contacting us using the details below. To learn more about Shopify’s use of your personal information and the rights you may have, including rights concerning data processed by Shopify, visit https://privacy.shopify.com/en.

We will not penalise you for exercising any of these rights. We may need to verify your identity before processing your requests, as provided for or permitted by applicable law. In accordance with applicable law, you may appoint an authorised agent to request the exercise of your rights on your behalf. Before accepting an agent’s request, we will require proof that you authorised them to act for you, and we may ask you to verify your identity directly with us. We will respond within the time limits required by applicable law.

Complaints

If you wish to complain about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using those details, or to complain to the relevant data protection authority in your region. For the EEA, a list of responsible data protection supervisory authorities is available here.

International transfers

Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or, where applicable, equivalent contracts issued by the relevant UK authority, unless the transfer is to a country recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Data controller and contact

AVRELIS, SIREN 979 350 501. Details of the website operator are provided in our legal notice.

Business address: 162 rue de Versailles, 78150 Le Chesnay-Rocquencourt, France.

Email: contact.avrelis@gmail.com.

To exercise your rights, write to contact.avrelis@gmail.com. We normally respond within one month, subject to a justified extension permitted by the GDPR. You may also lodge a complaint with the CNIL.