Shipping policy

Free delivery

Standard delivery is free, with no minimum spend, to all destinations offered at checkout. The areas we serve are those accepted by the store when you place your order.

Delivery times

Estimated delivery is 4 to 7 days from order confirmation. This includes preparation by our partner suppliers and transit. If we become aware of a problem or delay, we will notify you by email. AVRELIS remains your point of contact and is responsible for the proper fulfilment of your order, including when a partner handles dispatch.

Tracking and delivery address

Shipping information and a tracking link, when available, will be sent to you by email. Check your address before confirming your order. If you notice an error, contact us as soon as possible at contact.avrelis@gmail.com.

Delays, loss or damage

Contact contact.avrelis@gmail.com with your order number. We will make the necessary enquiries with our partners. If delivery is delayed, you may ask us to deliver within a reasonable additional period and, if we fail to do so, cancel the contract in accordance with the law. Where the delivery date was an essential condition made known before the order, or where we refuse to deliver, your statutory rights apply without an additional waiting period. Following a valid cancellation, amounts paid will be refunded within 14 days.

The risk of loss or damage passes to you when you, or a person you designate other than the carrier offered by AVRELIS, take physical possession of the parcel. Reporting damage promptly helps us deal with it and does not limit your statutory rights.

International deliveries

Free delivery covers standard transport. Any customs duties or import taxes imposed by the destination country are not delivery charges. How these are handled and any known amounts will be stated before payment is confirmed; contact us before ordering if you need clarification about your situation.

Contact

AVRELIS — contact.avrelis@gmail.com.